HCL Volt MX Cloud | Status | Maintenance

Foundry V10 SP0 FP9 HF0 Release

2026-07-26T04:00:01+00:00

Minor Downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP8 HF0 Release

2026-06-21T04:00:01+00:00

Cloud SSL Certificate Updates

2026-06-14T05:01:00+00:00

Customer applications that have pinned the full SSL certificate must be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

Customers using public key pinning should include the updates to the pins listed below in the next publish of your mobile applications to the relevant app store. This set of pins also include the pins for additional backup SSL keys. HCL will be rotating certificates again later this year.

When mobile applications add the additional security of pinning a certificate for VoltMX servers, the application is built with information that allows it to use only locked down certificates. Verification of the SSL certificate, in combination with building the mobile application in protected mode, provides the best security for your mobile application.

The json below contains the necessary pins for Public Key Pinning of the HCL VoltMX Cloud production SSL certificates.

{
    "*.hclvoltmx.net"          : [
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "*.auth.hclvoltmx.net"     : [
        "CAMXj/DsquaCqbXLe7vpoH18P5ThihnLTVi0wJAr7FE=",
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "*.messaging.hclvoltmx.net": [
        "RD7OME7ESYWLNadwtTvCqO+DruprSlRPgi0nmrsXPjI=",
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "Amazon"           : "JSMzqOOrtyOT1kmau6zKhgT676hGgczD5VMdRMyJZFA=",
    "Amazon Root CA 1" : "++MBgDH5WGvL9Bcn5Be30cRcL0f5O+NyoXuWtQdX1aI=",
    "Go Daddy Secure Certificate Authority - G2": "8Rw90Ej3Ttt8RRkrg+WYDS9n7IS03bk5bjP/UXPtaY8=",
    "Go Daddy Root Certificate Authority - G2"  : "Ko8tivDrEjiY90yGasP6ZpBU4jwXvHqVvQI0GS3GNdA=",
    "Starfield Services Root Certificate Authority - G2" : "KwccWaCgrnaw6tsrrSO61FgLacNgG2MMLq8GE6+oP5I="
}

References

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP7 HF0 Release

2026-05-25T07:00:00+00:00

Infrastructure upgrades (CRITICAL)

Volt Foundry 10.0.7.0 will include updates to both the product and provisioning code to support the planned infrastructure upgrade, which involves migrating from MySQL 8.0.x to MySQL 8.4.x. This change is necessary as MySQL 8.0.x will reach end-of-support from AWS in July 2026.

As part of the release, all multi-tenant components (including Identity, Engagement, Console, etc.) will be automatically migrated to MySQL 8.4.x on the release date.

For single-tenant runtimes (App Services), as well as any supplemental database space provisioned on the instance, the migration to MySQL 8.4.x will be performed on a per-request basis. We kindly request that you open a support case at your earliest convenience to schedule your upgrade.

Please also note that any environment provisioned after May 25, 2026, will be created with MySQL 8.4.x by default, and this will be mandatory for all new environments.

Downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP6 HF1 Release

2026-05-12T05:00:00+00:00

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP6 HF0 Release

2026-04-20T05:00:00+00:00

Foundry V10 SP0 FP5 HF0 Release

2026-02-09T05:00:00+00:00

During this maintenance window, customers may experience issues accessing the Manage Console, including authentication/login failures, console and application loading delays, and intermittent issues when navigating or switching between consoles (including Engagement Services, App Services, and Custom Reports). Customers are strongly advised not to schedule application publishing activities or perform any other maintenance activities during the maintenance window.

Customer application runtimes are not expected to be impacted.

No changes are being applied to Cloud services outside of those listed above, and no service availability or performance impact is expected for other Cloud services.

Foundry V10 SP0 FP2 HF0 Release

2025-11-24T05:00:00+00:00

Foundry V10 SP0 FP1 HF0 Release

2025-09-22T05:00:00+00:00

Foundry V10 SP0 FP0 HF0 Release

2025-07-21T05:00:00+00:00