HCL Volt MX Cloud | Status

Foundry V10 SP0 FP9 HF0 Release

2026-07-26T04:00:01+00:00

Minor Downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Service Disruption – HCL Software Support Portal

2026-07-07T09:00:00+00:00

Support Phone Numbers:
Americas
USA Toll Number +1 408 550 1505 USA Toll Free Number +1 833 275 7101 Brazil Toll Number +55 212 018 0025 Brazil Toll Free Number 0800 892 0972 Argentina Toll Number +54 113 986 6493 Canada Toll Free Number +1 833 304 0121 Chile Toll Free Number 562 2483 5985 Colombia Toll Free Number 571 291 1506 Mexico Toll Free Number 0800 522 9926
Europe
Germany Toll Number +49 6196 923 9577 Germany Toll Free Number 0800 180 8310 UK Toll Number +44 203 409 9437 UK Toll Free Number 0800 016 3871 Italy Toll Number +39 068 346 4653 Spain Toll Number +34 96 046 8298 France Toll Number +33 18 740 6742
Asia Pacific
Australia Toll Free Number 1800 71 7623 India Toll Free Number 000 800 100 5778 Singapore Toll Number +65 3157 6297 China Mainland Number Toll Number 400 661 2773 China North Toll Free Number (North) ** 10800 714 2812 China South Toll Free Number (South) ** 10800 140 2831 China Toll Number +86 400 842 8593 Japan Toll Free Number 663 381 4198 Japan Toll Number +81 35 050 1408 South Korea Toll Free Number 79814 203 0056 Hong Kong Toll Free Number 800 931 014 Taiwan Toll Free Number 00 801 127 961 New Zealand Toll Free Number 0800 46 9353

Note: VoltMX Cloud Services will not be impacted by this maintenance.

[2026-07-09 10:50 UTC] .The HCL Software Support Portal is restored back and available back for use

Identity Services increased Response Time

2026-06-23T04:07:00+00:00

Identity Services is being investigated.

[2026-06-23 04:06:00 UTC] Foundry Identity Services Response Time increased. This could have impacted customers who are using MT identity from Virginia region.

[2026-06-23 4:30 UTC] We are actively working on multiple parallel paths to mitigate this issue. Currently, we’re focused on mitigating the issue resulting in propagation delays, which we believe will also lead to an improvement in the overall error rates. We are hopeful that this mitigation will significantly improve the issue, and allow us to shift our efforts toward full resolution, and then fully understanding root cause and preventing recurrence. . We will continue to provide additional updates as we have them.

[2026-06-23 5:30 UTC] The mitigation has been successfully applied to the Identity Services in the US East Virginia region, resulting in the recovery of all instances. While the system stabilizes, customers may notice a temporary slowdown in response times for the next few minutes until the surge load subsides.

[2026-06-23 5:59 UTC] Resolved. Response times has receded and systems are running healthy, Our team is focused in investigating deeper to come up with a root cause analysis of the issue

[2026-06-23 6:35 UTC] Response times stabilized at 5.59 UTC, but the response times increased again at 6.35 UTC. We are continuously monitoring and the teams are investigating the issue.

[2026-06-23 7:44 UTC] We see Response times are stabilizing and cutomers should not face any response time delays at this point. We are continuously monitoring and the teams are investigating the actual RCA issue.

[2026-06-23 15:20 UTC] Foundry Identity Services are stable for the past 9 hours and did not see any response delays. We are continuously monitoring.

Foundry V10 SP0 FP8 HF0 Release

2026-06-21T04:00:01+00:00

Cloud SSL Certificate Updates

2026-06-14T05:01:00+00:00

Customer applications that have pinned the full SSL certificate must be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

Customers using public key pinning should include the updates to the pins listed below in the next publish of your mobile applications to the relevant app store. This set of pins also include the pins for additional backup SSL keys. HCL will be rotating certificates again later this year.

When mobile applications add the additional security of pinning a certificate for VoltMX servers, the application is built with information that allows it to use only locked down certificates. Verification of the SSL certificate, in combination with building the mobile application in protected mode, provides the best security for your mobile application.

The json below contains the necessary pins for Public Key Pinning of the HCL VoltMX Cloud production SSL certificates.

{
    "*.hclvoltmx.net"          : [
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "*.auth.hclvoltmx.net"     : [
        "CAMXj/DsquaCqbXLe7vpoH18P5ThihnLTVi0wJAr7FE=",
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "*.messaging.hclvoltmx.net": [
        "RD7OME7ESYWLNadwtTvCqO+DruprSlRPgi0nmrsXPjI=",
        "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
        "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
        "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
        "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
        "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
    ],
    "Amazon"           : "JSMzqOOrtyOT1kmau6zKhgT676hGgczD5VMdRMyJZFA=",
    "Amazon Root CA 1" : "++MBgDH5WGvL9Bcn5Be30cRcL0f5O+NyoXuWtQdX1aI=",
    "Go Daddy Secure Certificate Authority - G2": "8Rw90Ej3Ttt8RRkrg+WYDS9n7IS03bk5bjP/UXPtaY8=",
    "Go Daddy Root Certificate Authority - G2"  : "Ko8tivDrEjiY90yGasP6ZpBU4jwXvHqVvQI0GS3GNdA=",
    "Starfield Services Root Certificate Authority - G2" : "KwccWaCgrnaw6tsrrSO61FgLacNgG2MMLq8GE6+oP5I="
}

References

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP7 HF0 Release

2026-05-25T07:00:00+00:00

Infrastructure upgrades (CRITICAL)

Volt Foundry 10.0.7.0 will include updates to both the product and provisioning code to support the planned infrastructure upgrade, which involves migrating from MySQL 8.0.x to MySQL 8.4.x. This change is necessary as MySQL 8.0.x will reach end-of-support from AWS in July 2026.

As part of the release, all multi-tenant components (including Identity, Engagement, Console, etc.) will be automatically migrated to MySQL 8.4.x on the release date.

For single-tenant runtimes (App Services), as well as any supplemental database space provisioned on the instance, the migration to MySQL 8.4.x will be performed on a per-request basis. We kindly request that you open a support case at your earliest convenience to schedule your upgrade.

Please also note that any environment provisioned after May 25, 2026, will be created with MySQL 8.4.x by default, and this will be mandatory for all new environments.

Downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP6 HF1 Release

2026-05-12T05:00:00+00:00

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V10 SP0 FP6 HF0 Release

2026-04-20T05:00:00+00:00

Foundry V10 SP0 FP5 HF0 Release

2026-02-09T05:00:00+00:00

During this maintenance window, customers may experience issues accessing the Manage Console, including authentication/login failures, console and application loading delays, and intermittent issues when navigating or switching between consoles (including Engagement Services, App Services, and Custom Reports). Customers are strongly advised not to schedule application publishing activities or perform any other maintenance activities during the maintenance window.

Customer application runtimes are not expected to be impacted.

No changes are being applied to Cloud services outside of those listed above, and no service availability or performance impact is expected for other Cloud services.

Foundry V10 SP0 FP2 HF0 Release

2025-11-24T05:00:00+00:00