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Incident window: July 31, 2025 06;24 UTCImpacted Cloud services:
Volt MX Cloud Management Console
We are currently investigating an issue affecting the Voltmx Cloud Management Console. Some users may experience intermittent access issues or degraded performance while accessing the console.
Impact Level : high
[2025-07-31 06:24 UTC] Foundry Management Services are running into multiple errors .
[2025-07-31 08:06 UTC] Our engineering and operations teams are actively analyzing the issue to identify the root cause. Restoring full functionality remains our top priority. Please note that this issue does not affect runtime operations or end-user applications.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
[2025-07-31 09:15 UTC] – We have accelerated our investigation and resolution efforts. Our engineering teams are actively working on the issue, and we will continue to provide updates as progress is made.
[2025-07-31 09:45 UTC] – Our team replaced the application server infrastructure, suspecting an issue at the infrastructure layer; however, the issue persisted.
[2025-07-31 09:45 UTC] – Our team identified that some of our services were experiencing timeouts.
[2025-07-31 10:40 UTC] – The issue has been resolved, and the Management Console is now fully functional. A comprehensive Root Cause Analysis (RCA) will be shared soon.
Root Cause Analysis:
The issue was triggered by the ingestion of invalid metadata into the system, which impacted the stability of the VoltMX Cloud Management Console.
Resolution & Next Steps:
We have implemented software optimizations to handle such scenarios gracefully and enable automatic recovery. Our immediate focus is on completing comprehensive regression testing and accelerating the rollout of these improvements to ensure long-term stability.