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HCL Volt MX Cloud status
Current status and incident report

AWS Outage affecting US Virgina customers

Incident window: December 07, 2021 15:37 UTC to 23:03 UTC
The AWS Service Status page will have the lastest information about the known issues and actions that AWS is taking.
Impacted Cloud services:
  • AWS (Virgina region only), Console deployments, App Services custom API calls to AWS serivces may fail

    • AWS API errors for most services in the US Virgina region are impacted.

    • VoltMX runtime services are not affected, but application deployments will be unavailable.

    • Other regions are not affected


Impact Level : high

AWS Regional outage in Virgina is being investigated.

[2021-12-07 15:45 UTC] The underlying Virginia region is returning API errors for many services. We are working with AWS to understand the issues, impacts, and recovery timeline.

[2021-12-07 22:35 UTC] The underlying Virginia region is returning to normal. There was no outage of the VoltMX runtime services, but custom code that directly invoked AWS APIs from customer written services may have failed. The ability for customers to deploy updates was impacted as this activty requires API calls to some of the impacted AWS services.

[2021-12-07 23:03 UTC] Resolved. The issues that resulted from the network failure have been addressed, services are restored, and the serivce backlog has recovered.

Foundry V9 SP2 FP1 HF6

Maintenance window: November 22, 2021 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Foundry Identity

    • Added support for Login Failure Tracking in the Custom Identity Service. This is an optional setting that can be used to add preventive measures and provide additional security against malicious traffic. For more information, refer to Volt MX Custom Identity Service

  • Foundry Integration Services

    • Support to remove the environment name from pre-signed URL generation has been added to Cloud FSA.

    • Support for versions other than the default version of v37.0 has been added to the Salesforce adapter.

    • Support for the SameSite security attribute has been added to the cookies that are generated by the App Services.

    • Support for CORS has been added to the apps.war file.

    • Added support to use an existing identity provider for the Red Hat PAM adapter.

    • Added new APIs to the Red Hat PAM Adapter.


Impact Level : minor

The full release notes for this update are available on the HCL VoltMX Documentation site.

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP2 Release

Maintenance window: September 1, 2021 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Foundry Integration Server

    • A new adapter added for integration with Red Hat Process Automation Manager. Using the new adapter users can invoke and explore Rules, Process and Cases defined in their Red Hat Process Automation Manager Instance

    • Open API adapter is enhanced to support OpenAPI 3.0 files. Users can now import their OpenAPI 3.0 files to create services in Foundry

    • Support for triggering Workflows by raising Foundry events is added

    • Support for Signal Events (Signal Start, Catch Signal, Throw Signal) is added in Foundry Workflow which enables users to pause and restore the workflows

    • Support for retrying a failed service tasks from admin console is added

    • Workflow Audit History view in Admin Console is enhanced for better traceability of tasks

  • Cloud Management Console

    • Application Publish Enhancements

      • Incremental Application publish support is added to significantly reduce the publish time after the first publish of an application
      • New reconfiguration option added to skip swagger generation steps during publish
      • Improved error messaging in case of publish failures
      • Quick feedback to the user in case the server is busy with other application publish
    • New deployment package is introduced which can be downloaded from snapshot package of an environment and promoted to another environment without being impacted by the development changes in Console

    • A new simplified format of reconfiguration file is supported to better editing support

    • Support for RedHat PAM is added

    • Support for importing OpenAPI 3.0 files in existing OpenAPI adapter

  • Foundry Identity

    • OAuth 2.0 identity providers are enhancements

      • Support added for Proof Key for Code Exchange (PKCE) in Authorization code flow
      • Refresh Token Grant Type support is added for oAuth Providers
    • Console Access control is added for identity services

  • Foundry Accounts

    • Support for multiple enterprise logins for Cloud Management Console

  • Engagement

    • Support for enhanced security using Web Application Firewall (WAF)

    • Support for the provisioning of the single tenant engagement server


Impact Level : minor

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.