menu
menu

Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents.

HCL Volt MX Cloud status
Current status and incident report

Foundry V9 SP5 FP20 HF0 Release

Maintenance window: Monday, March 31, 2025 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Engagement Server

    • Security hardening

    • Removed support for deprecated Legacy FCM API

  • Foundry Console

    • Fixed an issue with editing object service verbs

    • Removed support for deprecated Legacy FCM API

  • Appfactory

    • Security hardening


Impact Level : Low

Note: Foundry Identity, Dev Portal - deployed due to changes in common modules.

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP18 HF2 Release

Maintenance window: Monday, March 10, 2025 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Identity, Foundry Console

    • Configuration (defaults) updates for logging levels

  • Foundry Engagement Server

    • Fixed issues with displaying custom user attributes on Segments


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP18 HF1 Release

Maintenance window: Monday, February 24, 2025 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Console

    • Security hardening

    • Resolved an issue with service listing

    • Addressed an App Publish failure scenario

  • Foundry Integration Services

    • Security hardening

    • Fixed visual issues

  • Foundry Identity, Engagement server, Dev Portal

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP18 HF0 Release

Maintenance window: Monday, February 17, 2025 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Console

    • Fixed an issue with exporting Engagement configuration for Android

  • Foundry Integration Services

    • Fixed an issue for when notification thresholds are not configured for Foundry Services


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP17 HF5 Release

Maintenance window: Monday, January 20, 2025 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Engagement Server

    • UI updates

    • Security hardening

  • Foundry Integration Services, Foundry Console, Identity Server

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Support Portal Maintenance

Maintenance window: Saturday, Jan 11, 2025 16:00 to Jan 12, 2025 16:00 UTC
The HCLSoftware Customer Support portal will not be accessible via the old domain https://support.hcltechsw.com from Jan 11, 2025, 16:00 to Jan 12, 2025, 16:00 UTC. If you are using URLs with the old domaim you will not be able to access any pages of the HCLSoftware Customer Support portal. The HCLSoftware Customer Support portal will be fully accessible via the new domain https://support.hcl-software.com all the time.
Impacted Cloud services:

  • None


Impact Level : Low

Support Phone Numbers:
Americas
USA Toll Number +1 408 550 1505 USA Toll Free Number +1 833 275 7101 Brazil Toll Number +55 212 018 0025 Brazil Toll Free Number 0800 892 0972 Argentina Toll Number +54 113 986 6493 Canada Toll Free Number +1 833 304 0121 Chile Toll Free Number 562 2483 5985 Colombia Toll Free Number 571 291 1506 Mexico Toll Free Number 0800 522 9926
Europe
Germany Toll Number +49 6196 923 9577 Germany Toll Free Number 0800 180 8310 UK Toll Number +44 203 409 9437 UK Toll Free Number 0800 016 3871 Italy Toll Number +39 068 346 4653 Spain Toll Number +34 96 046 8298 France Toll Number +33 18 740 6742
Asia Pacific
Australia Toll Free Number 1800 71 7623 India Toll Free Number 000 800 100 5778 Singapore Toll Number +65 3157 6297 China Mainland Number Toll Number 400 661 2773 China North Toll Free Number (North) ** 10800 714 2812 China South Toll Free Number (South) ** 10800 140 2831 China Toll Number +86 400 842 8593 Japan Toll Free Number 663 381 4198 Japan Toll Number +81 35 050 1408 South Korea Toll Free Number 79814 203 0056 Hong Kong Toll Free Number 800 931 014 Taiwan Toll Free Number 00 801 127 961 New Zealand Toll Free Number 0800 46 9353

Note: VoltMX Cloud Services will not be impacted by this maintenance.

Reports Maintenance

Maintenance window: Sunday, January 12, 2025 06:01 to 12:00 UTC
Impacted Cloud services:

  • Analytics Services (Reports)

    • Upgradation of Reports Server.


Impact Level : low

The impacted Cloud services will experience downtime during this maintenance. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP17 HF4 Release

Maintenance window: Monday, December 16, 2024 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Identity Services

    • Resolved an issue with Box Adapter

  • AppFactory

    • XCode 16 & iOS 18 support added

    • Security hardening

  • Foundry Integration Services, Foundry Console, Engagement Server

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP17 HF3 Release

Maintenance window: Monday, December 02, 2024 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Integration Services

    • Available OData verbs updated

    • Security hardening

  • Foundry Console

    • UI fixes

    • Security hardening

  • Foundry Identity, Engagement Server, Dev Portal

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.