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HCL Volt MX Cloud status
Current status and incident report

Foundry V9 SP5 FP17 HF2 Release

Maintenance window: Monday, November 18, 2024 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Identity

    • Security hardening

  • Foundry Engagement Server

    • Enhancement to handle new error codes for push notifications on Invalid/Unregistered devices.

    • Security hardening

  • Foundry Console, Dev Portal

    • Security hardening

  • Foundry Integration Server

    • Security hardening

  • Analytics (Reports)

    • Server Ugprade


Impact Level : Low

Note: The maintenance window for reports for all the customers will be November 18 2024 05:01 - 09:00 UTC

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Engagement Services Issues

Incident window: October 28, 2024 14;00 UTC
Impacted Cloud services:

  • Engagement Services

    • We are rolling back to Engagement Service Version 9.5.16.6 from Version 9.5.17.0 as our internal team recently observed an issue that could impact specific scenarios. Other components of this release remain unaffected.


Impact Level : high

A confirmed fix for this issue is now undergoing QA testing and its slated for deployment by next maintenance window i.e.10/30/2024 from 00:00 to 04:00 local time, we will update hear for any changes to this schedule.

[2024-10-28 18:30 UTC] Working on reverting the messaging to the previous version of engagement services as a temporary mitigation.

[2024-10-28 21:00 UTC] Successfully reverted Engagement services to 9.5.16.6 on production in all regions.

[2024-10-29 16:00 UTC] Resolved Version upgrade performed.

Foundry V9 SP5 FP17 Release

Maintenance window: Monday, October 28, 2024 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Identity

    • Updates to handling security tokens

    • Security hardening

  • Foundry Engagement Server

    • Enhancements to handle invalid device tokens being received

    • Security hardening

  • Foundry Console, Dev Portal, Foundry Integration Server

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However,it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Infrastructure Release(Multi-Tenant)

Maintenance window: Thursday, October 24, 2024 00:01 - 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Infrastructure

    • Multi-tenant Application Servers upgrades for Identity


Impact Level : Low

Minor downtime for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Appfactory V9 SP5 FP16 HF7 Release

Maintenance window: Monday, October 07, 2024 05:00 - 08:00 UTC
The maintenance window start and end times are in UTC across all Accounts. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Appfactory

    • Xcode 15.4 & iOS 17.5 support added

    • Security hardening


Impact Level : High

Downtime for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Support Portal Maintenance

Maintenance window: Saturday, October 05, 2024 03:00 to 04:00 GMT
The support portal will be unavailable on October 5, 2024, from 3:00 AM to 4:00 AM GMT. For assistance during this time, please call us using the HCLSoftware Support Phone Numbers.
Impacted Cloud services:

  • None


Impact Level : Low

Support Phone Numbers:
Americas
USA Toll Number +1 408 550 1505 USA Toll Free Number +1 833 275 7101 Brazil Toll Number +55 212 018 0025 Brazil Toll Free Number 0800 892 0972 Argentina Toll Number +54 113 986 6493 Canada Toll Free Number +1 833 304 0121 Chile Toll Free Number 562 2483 5985 Colombia Toll Free Number 571 291 1506 Mexico Toll Free Number 0800 522 9926
Europe
Germany Toll Number +49 6196 923 9577 Germany Toll Free Number 0800 180 8310 UK Toll Number +44 203 409 9437 UK Toll Free Number 0800 016 3871 Italy Toll Number +39 068 346 4653 Spain Toll Number +34 96 046 8298 France Toll Number +33 18 740 6742
Asia Pacific
Australia Toll Free Number 1800 71 7623 India Toll Free Number 000 800 100 5778 Singapore Toll Number +65 3157 6297 China Mainland Number Toll Number 400 661 2773 China North Toll Free Number (North) ** 10800 714 2812 China South Toll Free Number (South) ** 10800 140 2831 China Toll Number +86 400 842 8593 Japan Toll Free Number 663 381 4198 Japan Toll Number +81 35 050 1408 South Korea Toll Free Number 79814 203 0056 Hong Kong Toll Free Number 800 931 014 Taiwan Toll Free Number 00 801 127 961 New Zealand Toll Free Number 0800 46 9353

Note: VoltMX Cloud Services will not be impacted by this maintenance.

Foundry V9 SP5 FP16 HF7 Release

Maintenance window: Monday, Sep 02, 2024 00:01 - 04:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Integration Server

    • Updates to how response payload is handled if leading entries do not conform to the configured template

    • Security hardening

  • Foundry Management Console

    • Improvements to management of free (temp) space

    • Security hardening

  • Engagement, Metrics, Foundry Identity, Foundry App Runtime, Foundry Object Service

    • Security hardening


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP16 HF6 Release

Maintenance window: Monday, Aug 12, 2024 00:01 - 04:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Engagement Services

    • Fixed a critical issue in relation to Android FCM notifications. Strongly recommend using this build over V9.5.16.5 Foundry if engagement services are being used for Android channel.


Impact Level : Low

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP16 HF5 Release

Maintenance window: Monday, Aug 05, 2024 00:01 - 04:00 UTC
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:

  • Foundry Console

    • Updated MySQL drivers deployed

    • Fixed issue with Marketplace integration for custom adapters

    • Fixes to S3 data adapter

    • Security hardening

  • Engagement, Foundry App Runtime, Foundry Identity, Metrics, Foundry Accounts

    • Updated MySQL drivers deployed

    • Security hardening


Impact Level : Low

Note:This release includes a MySQL driver update to 8.3.0, so connections to MySQL 5.7 RDBs (EoS since Oct 2023) will no longer be supported. All multi-tenant components (Identity, Engagement, Console etc) and multi-tenant runtimes will will receive this driver update on the date of release. Single tenant application runtimes will need to raise a Cloud support request to perform this driver update (last date to perform update on single-tenant Foundry runtimes : Sept 30, 2024).

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.