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HCL Volt MX Cloud status
Current status and incident report

Foundry V9 SP5 FP2 HF2 Release

Maintenance window: Friday, April 07, 2023 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Enterprise App Store

    • An issue related to password reset has been fixed.


Impact Level : minor

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP2 Release

Maintenance window: Monday, March 20, 2023 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Fixed support for OpenAPI 3.0 specific annotations and features such as circular dependencies for Swagger-based adapters.


Impact Level : minor

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 FP0 HF1 Release

Maintenance window: Thursday, March 9, 2023 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Foundry Identity

    • Fixed the issue LinkedIn Identity service not working when PKCE is disabled.

  • Engagement

    • Fixed cross-site scripting vulnerability in Engagement access management page.


Impact Level : minor

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Foundry V9 SP5 (Curie) Release

Maintenance window: Monday, December 5, 2022 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Foundry Integration Server

    • New Volt MX Microservices connector for simplified Developer experience

    • Enhanced functionality for Microapps

    • Support for authentication into Foundry Console using AD SAML

    • Improved Service Monitoring

    • Advanced Workflow capabilities with Parallel paths

    • Added Looping support for workflows

    • Improved security for caching using Redis

    • Added support for WebSockets to the Volt MX Foundry Cloud

    • Added support to reconfigure the scheme for Swagger 2.0 services

    • Added the Foundry Workflow Adapter in Integration Services

    • Enhancements to Workflow Audit history

    • Middleware Integration with Volt MX Metering Service Client Library

    • Updates to Server Events APIs

  • Cloud Management Console

    • Developer Portal Members will now be able to see the list of other registered users

    • Enable additional Server Side Validations for Email Hyperlink Injection attacks

    • Added Content Security Policy in response header to protect against clickjacking attacks

    • Fixed Unable to load WSDL file error for SOAP Services

    • Enhanced extensibility for Integration and Object Services

    • Implemented calling stored procedures by ordinal position of parameters

    • Added support for Oracle CLOB and NCLOB data types

    • Fixed a timestamp parsing issue in stored procedures and functions

    • Composite app publish status refresh issues fixed

    • Publish time out increased from default 20 seconds to 60 seconds to allow bigger customer apps to be publishable

    • Supporting Modularity of Foundry Apps

    • Added OpenAPI Specification support for Object Verb Mapping

    • Added support for Custom Front-End URLs in Object Services

    • Added the Integration Service trigger type to Workflow services

    • Added support to view linked Java Pre and Post Processors for a Foundry App

    • Added a Version Upgrade mechanism to MFCLI

    • Updates to Engagement Adapter

    • For some customers, snapshot creation of extended services failed during Publish. This has been fixed

    • Fixed SAML provider configuration validation issue

    • Fixed issue where headers could not be added or saved for locked services

    • Fixed issue where custom operations could not be deleted for locked operations

  • Foundry Identity

    • Improved security against clickjacking attacks.

    • jQuery upgrade from 3.5.0 to 3.6.0

    • Improved support for OAuth connections using private key JWT

    • Added support to use PKCE in JavaScript SDK

    • Added support to replace Identity Service references

    • Fixed issue where Custom identity provider’s Claims token obtained in refresh flow was not working for Foundry integration services

  • Engagement

    • Improved support for Events notifications

    • Enhancements to Email API to send emails without audience member creation

    • Support the engagement application creation without the certificate configuration

    • Enhancements to the engagement adapter to support API key

    • Deprecated support for Blackberry

  • AppFactory

    • Cucumber Support for Foundry Testing in AppFactory

    • Foundry Build Process from AppFactory Command Line

    • IOS & Android Cross App Testing support

    • Target Test Data from environments

    • Support for Istanbul testing code coverage for Volt MX built apps using the Volt MX Testing Framework. Ensure every line of your code is tested, every time you test

    • Group failed tests together and re-run those test as part of AppFactory’s testing process with the Volt MX Testing Framework

    • Web based cross app testing backported to 9.2 to allow testers to instrument test scenarios that take the test case outside the Volt MX Testing Framework, like OAuth

    • Micro app test case support for combining base micro app test cases to a larger test case within a composite app

    • Command Line support for create new AppFactory projects and building Iris based apps within AppFactory from the command line

    • Apple API key support for signing iOS based apps

    • Regenerate Foundry object models for Iris based apps every time you build with AppFactory

    • Added support for Microservices

    • Added support for Cross Application Testing

    • Added OAuth support for testing deployed web apps


Impact Level : minor

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud SSL Certificate Updates

Maintenance window: July 16, 2022 00:01 to 04:00 UTC
Impacted Cloud services:
  • Cloud SSL certificates will be updated for the following services

    • App services (*.hclvoltmx.net)

    • Dedicatated Identity services (*.auth.hclvoltmx.net)

  • ⚠️ If your application uses public key pinning application updates should be made but are not necessary at this time. Customers that are using public key pinning should include the additional certificate pins in the JSON below.

    • ⚠️ For customers using full SSL certificate pinning, please open a support ticket requesting a copy of the updated HCL certificates.

      • ⚠️ If you are using full SSL certificate pinning, your applications must be published before the this HCL SSL certificate update on the cloud servers or the applications may no longer be able to connect to HCL servers.

        • If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).


          Impact Level : high

          Customer applications that have pinned the full SSL certificate must be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

          Customers using public key pinning should include the updates to the pins listed below in the next publish of your mobile applications to the relevant app store. This set of pins also include the pins for additional backup SSL keys. HCL will be rotating certificates again later this year.

          When mobile applications add the additional security of pinning a certificate for VoltMX servers, the application is built with information that allows it to use only locked down certificates. Verification of the SSL certificate, in combination with building the mobile application in protected mode, provides the best security for your mobile application.

          The json below contains the necessary pins for Public Key Pinning of the HCL VoltMX Cloud production SSL certificates.

          {
              "*.hclvoltmx.net"          : [
                  "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
                  "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
                  "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
                  "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
                  "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
              ],
              "*.auth.hclvoltmx.net"     : [
                  "CAMXj/DsquaCqbXLe7vpoH18P5ThihnLTVi0wJAr7FE=",
                  "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
                  "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
                  "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
                  "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
                  "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
              ],
              "*.messaging.hclvoltmx.net": [
                  "RD7OME7ESYWLNadwtTvCqO+DruprSlRPgi0nmrsXPjI=",
                  "yjg/9eaEB+Lh68+DeUvX0cOb/+OMDqs3d15snWwRzYs=",
                  "nV05xy/8ejyoGXvFV/tL+8JavIZ6O7rfU5Z/3RO2N4s=",
                  "RVIUssObuqwIn/jA6zSNWqdU++8wxHfpm2uJrIJWrOM=",
                  "q/xZuNZkwiNZ72g+gp7WuEvWMed1T0qTUcr47YpoMWM=",
                  "NKvrJodATL1podc1DZ0Drd9lzf7SWEmK8oPL7l2g76g="
              ],
              "Amazon"           : "JSMzqOOrtyOT1kmau6zKhgT676hGgczD5VMdRMyJZFA=",
              "Amazon Root CA 1" : "++MBgDH5WGvL9Bcn5Be30cRcL0f5O+NyoXuWtQdX1aI=",
              "Go Daddy Secure Certificate Authority - G2": "8Rw90Ej3Ttt8RRkrg+WYDS9n7IS03bk5bjP/UXPtaY8=",
              "Go Daddy Root Certificate Authority - G2"  : "Ko8tivDrEjiY90yGasP6ZpBU4jwXvHqVvQI0GS3GNdA=",
              "Starfield Services Root Certificate Authority - G2" : "KwccWaCgrnaw6tsrrSO61FgLacNgG2MMLq8GE6+oP5I="
          }
          

          References

          No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Foundry V9 SP2 FP1 HF9

          Maintenance window: June 15, 2022 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Foundry Integration Services

            • Upgrade log4j2 to 2.17.1 to resolve Log4j2 vulnerabilities CVE-2021-45105 and CVE-2021-44832 Upgrade Spring to 5.3.18 to resolve Spring4Shell vulnerability CVE-2022-22965 Upgrade Hibernate to 5.4.33 to resolve Hibernate vulnerability CVE-2020-25638


          Impact Level : minor

          The full release notes for this update are available on the HCL VoltMX Documentation site.

          Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Foundry V9 SP2 FP1 HF8

          Maintenance window: May 3, 2022 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Foundry Integration Services

            • Iris Application fails during an upgrade JavaScript Kony API icompatibility updates


          Impact Level : minor

          The full release notes for this update are available on the HCL VoltMX Documentation site.

          Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Foundry V9 SP2 FP1 HF7

          Maintenance window: December 17, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Foundry Integration Services

            • log4j updated to version 2.16 to combat Apache Log4j 2 Vulnerabilites CVE-2021-44228 and CVE-2021-45046


          Impact Level : minor

          The full release notes for this update are available on the HCL VoltMX Documentation site.

          Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          CVE-2021-44228 Discovered

          Incident window: December 10, 2021
          The cloud operations and security team have thoroughly investigated the reported Log4j vulnerability (CVE-2021-44228) and found no current vulnerability to the services hosted on the VoltMX Cloud due to the newer versions of JVMs currently in use.
          There is an additional attack vector reported against the log4j vulnerability and the teams are looking to see if this applies to VoltMX Cloud. This variation claims to work around the JVM protections.
          Impacted Cloud services:
          • VoltMX Cloud platform and services

            • CVE-2021-44228 details a flaw that was found in the Java logging library Apache Log4j, in versions 2.0 before 2.15.0, that are also running older JVMs. This allows an attacker to execute code on the server if the system logs an attacker-controlled string value with the attacker’s JNDI LDAP URL and that LDAP server responds with a specially crafted payload.

            • This is not a critical risk on the VoltMX Platform as more recent JVMs default to not loading code over untrusted URLs. There is no attack vector for LDAP lookups on the VoltMX Platform

              and as always we would ask customers to be security conscious with all custom java code which they choose to upload to their environment.

            • The product teams, as part of due diligence, will be incorporating the latest log4j release and VoltMX Cloud will deploy the updates once available.


          Impact Level : high

          There is no impact to customer’s runtime environment at this time. As always, we would encourage customers to use caution when uploading custom Java code to their environments.

          [2021-12-13 11:54 UTC] There is an additional attack vector reported against the log4j vulnerability and the teams are looking to see if this applies to VoltMX Cloud.

          [2021-12-13 11:54 UTC] The is a risk from the latest log4j attack vector and we are patching the affected products and will be updating clusters in the coming hours.

          [2021-12-14 08:14 UTC] Resolved. All VoltMX environments are fully patched for CVE-2021-44228.